100% Would Recommend Eclipse...

On Wednesday 26th March 2008, I delivered Interview Skills training for young people in East Manchester, looking at interview preparation, technique and follow-up, with interview role-plays and constructive feedback at the end. Here is the key feedback from trainees: -

• 100% of trainees would recommend Eclipse training to others
• Overall rating* for the course = 71%

* This rating includes figures for course structure, timing, exercises and presentation

Eclipse would like to thank all the trainees who attended: I will take on board all the comments and suggestions made on your feedback forms, to continue to improve the training I deliver.

Photos of this session are in the right-hand bar of this website.

If other groups or agencies are interested in a quote for Interview Skills or other training, please contact me on eclipsetraining@yahoo.com or by telephone (07810 301 566).

Contact Eclipse People Development

Peter Askew BSc - Freelance Trainer:

Email: eclipsetraining@yahoo.com

Mobile: 07810 301 566

Postal Address: 20 Hartshead Close, Delamere Park, Openshaw, Manchester M11 1HG

Useful Links: Local

http://www.mcinict.co.uk/ Manchester Community Information Network (MCIN) uses ICT to increase social inclusion. MCIN has links to local groups and organisations in Manchester, and provides a forum for local people to become community reporters and to build their own websites. I've attended one of their workshops and can recommend them highly.

Useful Links: National and International

http://www.google.co.uk/ Whatever you're searching for, you'll probably find it through this brilliant search engine.

http://www.businessballs.com/ If you're looking for online resources for training and learning, this is a great site with all sorts of useful sections on personal development, management and leadership, personality, and quotes and stories.

http://www.arctraining.co.uk/ Arc People Development deliver training that is approved and accredited by the Institute of Leadership and Management. I have personally attended two courses delivered by Arc's Ann Walters, and I have no reservation in recommending them to others who may be interested.

https://www.strengthsfinder.com/ "Strengths Finder 2.0" is a fascinating, best-selling book for anyone who wants to know their personal strengths, in order that they can play to them as best as possible in the teams and organisations which they work in. The online link actually gives the reader a personal action plan to make the most of what strengths they have.

Take a Fresh Look at Your Organisation

New Perspectives

My aim with all my training is to help people see their organisation and the work that they do within it from a new perspective. Sometimes the only way to get a Bird's-Eye-View of situations is for someone from outside the organisation to be involved, to work with trainees and ask the questions that no-one within it will. Having worked across the private, public and community sectors, I have a broad experience to offer, but also being from outside of your organisation, I should be able to offer an objective view of what is working well, and of some possible solutions to ongoing problems.

For more details on what experience I can offer, please select the "Profile" post from the Blog Archive, or click on the following link:

http://eclipsepeopledevelopment.blogspot.com/2007/10/profile-peter-askew-bsc-and-eclipse.html

Training Session Overviews: an Example

For any potential customers who want more details on the kind of session content you can expect, please see below for a training session template:

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Dealing with Difficult Customers:
Session Objectives and Summary


Course Objectives

By the end of this training session, trainees will be able to: –

1. Describe the key complaints/typical difficult customer
2. Implement some new ways of calming customers well enough to deal with their complaints
3. Identify possible system improvements – with feedback to go back to appropriate managers
4. Identify possible policy improvements – with feedback to go back to appropriate managers



Session Overview

Introduction and Housekeeping

Course Objectives

Group Discussion on typical complaints, challenges, etc

Presentation covering:-
· The challenge of telephone-based complaints:
· Non-verbal communication
· The most valuable and satisfied customers are… so what are the implications?
· My experience of difficult customers

Group Discussion and presentation discussing

1. Triggers that make customers irate
2. Triggers those that make them calm down

Group Exercise: Active Listening Skills

Discussion: common written complaints and the typical “difficult customer” who writes in

Presentation:
1. Advantages and disadvantages of written complaints and replies
2. The need for a clear and considered complaints policy
3. The need for other company policies

Questionnaire and Group Discussion on treating customers as individuals

Roles Plays and Group Discussion – telephone and written complaints – followed by group feedback

Summarising content

Reviewing Course Objectives

Group Comments, Questions & Answers

Evaluations

Typical Timing for course

9:00 AM for tea and coffee, 9:30am start, one-hour lunch, 4:00pm close
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For more details on content and structure, please contact me on eclipsetraining@yahoo.com and enter "Eclipse Content Query" in the Subject field.

Pricing Policy: Eclipse People Development

Because organisations such as charities and local authorities often aim to re-claim the VAT that is charged for all transactions, I have enclosed a standard price breakdown for a typical day of freelance training. The top-line is based on Private Sector pricing, which begins at £400 per day, but for public and community sector customers, my prices start at a lower cost: -

ECLIPSE PEOPLE DEVELOPMENT: INVOICE 0001

Provision of Training.........£450.00
Vat on Training................£0.00 (educ'al/voc'al training is VAT-exempt)
Net Fuel Expenses............£42.55
VAT on Fuel Expenses......£7.45
Total Fuel Expenses.........£50.00
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Invoice Total..................£500.00